Frequently Asked Questions
The FAQ below is designed to assist you with information you may have not been able to locate on our website. We are always looking for ways to improve our service, so if you do not find the answer you are looking for below, please do not hesitate to reach out to one of our branches or call our Online Banking Department at 509-783-0955.
A routing number is a 9-digit code used in the United States to identify your financial institution. Community First Bank’s routing number is 125108463. You can find this number at the bottom of the webpage as well as in the lower left corner of your checks.
You can click on this link and answer the questions provided.
You can also reset your password on our mobile phone app by selecting the “Forgot Password” link under the login fields. Either option will e-mail you a new temporary password. We always strive to provide personal service, so if you would assistance in navigating this process, please do not hesitate to call our Online Banking Department at 509-783-0955.
When traveling domestically or internationally, it is always best to advise the financial institution that issues the credit or debit card(s) you will be using during your trip. To ensure your trip goes smoothly, please contact your local branch and provide them with your travel information, including destination, planned purchases, use of airlines and rental cars, and the dates that you are travelling.
At the top of each website page, you will find a login button, from here please select the type of account (Personal or Business) and click “Enroll”. You can also contact our Online Banking Department for assistance at 509-783-0955.
If you suspect fraud, contact Community First Bank immediately at (509) 783-0955 to help identify the transaction. To dispute a transaction, you must notify Community First Bank within 60 days of the statement date.
Start the process by downloading the Debit Card Dispute Form – click here.
The completed form can be submitted in the following ways:
- to your local branch,
- via email,
- or mail to:
Community First Bank
Attn: EFT Dispute
PO Box 6919 Kennewick, WA 99336
If you would like payroll funds to be directly deposited into your account, please contact your employer to see if they offer this service. If you are an employer who would like to offer employees direct deposit, please contact a Personal Banker at your local branch for assistance. If you are a QuickBooks user, ask us about Direct Connect.
Our Online Banking Department is available Monday through Friday from 9:00 AM to 5:00 PM PST by phone at 509-783-0955. For your convenience, they may also be accessed when logged in to your online banking account by clicking the chat button. You may also use the online chat tool by emailing our Online Banking Department at ebanking@community1st.com.
Lost or Stolen Card?
Your security is important to us. Let us know immediately if you believe your debit or credit card has been lost or stolen. This will allow us to protect your account, issue a new card and limit the number of unauthorized transactions. We also have a product called CardValet®.
CardValet® is a free tool that allows you to customize settings, notifications, and spending limits of the card linked to your bank account.
Please use the following contact information to get in touch with a bank representative if you believe your card has been lost or stolen.
During Business Hours
Visa Debit/ATM Cards: (509) 783-3435
Credit Cards: 1(800) 367-7576
After Business Hours
Visa Debit/ATM Cards: (509) 783-3435
Credit Cards: 1 (800) 367-7576
Online Banking
Learn more about online banking including frequently asked questions, features and tools, transactions, and other helpful information.
For immediate assistance call our Online Banking Department at 509-783-0955.
Visit our online banking website page:
Order Checks
Out of checks and need to reorder? Click the Order Now button below to order your checks conveniently online!
For clients who are 55 years old or above, we offer free checks via our Community Checking Account option.
Visit one of our branches today to receive your complimentary free checks.
