Introducing Our New

Online and Mobile Banking Experience

We are excited to introduce our new Online and Mobile Banking platform to provide a more personalized, accessible, and powerful tool to help you manage your personal and business finances.

 

For access to educational resources for Online Banking, please visit our dedicated resources page at: cfbhfg.com/online-banking-resources/

 

If you are in need of direct support, contact our dedicated Online Banking team at: 509.783.0955

Learn more about our new online and mobile banking below:

Download our new mobile app

If you have not yet updated or downloaded our new mobile banking app, visit the Google Play and Apple App stores below.

For our clients who use both personal and business banking and previously used two separate apps, we are making things a little simpler by using one, single mobile app to house all of your accounts in the same location!

What's New To Online Banking:

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'Single Pane of Glass"

'Single Pane of Glass' Approach

We have taken a ‘Single Pane of Glass’ approach to finding a solution that would help our clients visualize their entire financial well-being and find access to all their different accounts with us.

 

Now when clients login to the homepage of their account whether online or through our mobile app, all wealth management, checking, savings, and lending accounts can be viewed simultaneously, wherever you go.

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Powerful Features From Any Device

Powerful Features From Any Device

Once signed in from your desktop computer or mobile phone, devices added and recognized by our online banking system will allow for you to seamlessly bank from any of your personal devices.

This also allows for many of the same powerful banking features that were once only available on your desktop computer, can now be used on your mobile smartphone as well. Banking from anywhere made easier.

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Customize Your Experience

Customize Your Experience

Our new online banking platform allows you to customize how your account looks and functions, making what is important to front and center.

Reorder and nickname how accounts appear on the homepage, set up automatic payments, schedule transfers, and more! 

These customization options are available to help make managing your finances a little more simpler.

Frequently Asked Questions

Both Retail Online Banking (ROB) and Business Online Banking (BOB) will no longer be available for transactions beginning on 4:00 p.m. on October 7.

While ROB will still be available for inquiry only until the new system is live, BOB will not. We are planning for heavier call volume during this time for business users needing assistance.

The new online banking platform will be available to clients on Tuesday, October 12 at approximately 8:00 a.m.

How to update your contact information for a successful first time sign-in to your online banking account.

  • Log in to your current online banking account and select "Settings" in the top right corner of your screen.
  • Click the "Edit" button next to Email and Phone Number to verify or update your information.

You can also contact your local branch and/or bank representative and ask them to update your information for you.

Our new online banking platform can be accessed through the web or through our mobile app.

Once the new online banking platform is available, you will be able to access our banking portal via this website or through downloading the mobile app.

*Both existing Community First Bank mobile apps for Personal and Business Banking will need to be deleted from your mobile device.

These will be replaced by a new, single mobile app. This can be found on the Google Play or Apple App stores by searching for "Community First Bank Mobile" and downloading the app with corresponding app logo found below:

Our online banking will be available on most major internet browsers including Microsoft Edge, Google Chrome, and Safari.

Online banking will not be available through Internet Explorer.

At the top of each website page, you will find a login button, from here please select the type of account (Personal or Business) and click “Sign Up.” You can also contact our Online Banking Department for assistance at 509-783-0955.

For first time sign-in to online banking, first you will want make sure your contact information is up to date.

  • Sign-in with your existing online banking account username and password
  • Choose a verification method to send your Secure Access Code (S.A.C) to your desktop or mobile device (email or text)
  • Enter the S.A.C into the prompt box of the online banking sign-in screen
  • Select whether you want to save your current device to continue using online banking

Our new online banking platform will house both personal and business banking through a single portal.
Both personal and business banking accounts associated with your name will appear on your single online banking account.

It is likely that this conversion will interrupt your aggregation tool from retrieving your CFB account information, so you will need to access your tool and reconnect with your CFB accounts.

Our new system we now have our own account aggregation tool, so you can connect with your other non-CFB accounts and have them appear in your online banking here at CFB, or through another aggregation tool such as Plaid, Mint, or Yodlee.

External Transfer

Your recurring external transfers that are currently scheduled will migrate over to our new banking platform.

Be sure to verify the migration of these external transfers in online banking after October 12th.

One-time external transfers will not migrate over to the platform, and will need to be reinitiated once you log into the new online banking.

Bill Pay

Bill Pay will be unavailable from Friday, October 1, 2021, to Tuesday, October 12, 2021. However, as long as payments are entered into our current Bill Pay system prior to 4:00 PM on October 1, any bills you have dated to be paid through Thursday, October 7 will be paid. Payments will not be processed on Friday October 8, but will resume on October 9 using our new iPay system.

If you have any future dated payments after October 12, 2021, they will be paid as well. Be sure to verify this once you log into the new bill payment system on or after October 12.

Scheduled payments made in online banking prior to the cutoff date of October 1, 2021 will still be processed until Thursday, October 7, 2021.

Payments will not be available for processing on Friday, October 8, 2021.

Payments on our new Bill Pay system (iPay) will begin being processed on October 9

Contact your local Community First Bank branch if you need assistance with scheduling payments during these periods.

Bill Pay will be available beginning Tuesday, October 12, 2021 on our new online banking platform. 

Using our current online banking, payments can be scheduled in advance, with those scheduled after October 9 being processed through our new Bill Pay system.

Please verify that the migrated bill payment history and listed payees are accurate after October 12.

Your payees will carry over and the past six (6) months of your payment history will be available to view within your account.

To achieve a more consistent delivery method, payments made via Bill Pay will always be made via ACH transfer or by check (you may select either option).

Notifi Alerts

No. Existing Notifi Alerts you have setup in your current online banking profile will need to be recreated once the new platform has launched.

Business Banking F.A.Q

Submission of ACH files will be cutoff to our business clients starting on Thursday, October 7 (10/7/21) at 4:00 PM PST, until the following Tuesday, October 12 (10/12/21) at 8:00 AM PST.

Please plan accordingly if an ACH transfer needs to be submitted during this down period.

The cutoff to have ACH transactions processed prior to conversion will be Thursday, October 7 at 4:00 p.m. Business clients can future date planned ACH transactions by Friday, October 1, 2021 for payments made up to Thursday, October 7.

Wire transfers that need to be sent on Friday October 8 can be accomplished by contacting a branch. Monday, October 11 is a Federal Reserve Bank holiday and no wires can be processed that day. 

Our business clients can future date planned ACH files prior to the cutoff date (10/7/21) to initiate transfers while online banking is down.

For example, if an ACH file needs to be made on October 8 (during the down period), you can schedule a transfer prior to our October 7 cutoff date for the transfer to occur during the down period.

Recurring transfers will migrate over to our new online banking, though clients will need to verify existing transfers are accurate prior to conversion date (10/12/21).

The past six (6) months of your business account’s payment history will be available for you to view in our new online banking system.

All payments made through Bill Pay will always be made via ACH transfer or by check, depending on the payment option you choose.

Both personal and business banking will now be available through a single online banking portal and mobile app. Business banking accounts will automatically appear in your online banking account if you are named as an account holder.

Regardless of whether you have a personal banking account with us or not, your business banking account will still be accessed through our single online portal.